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IT systems analyst

This systems analyst prefers to give a "profile" of herself at the top of her very detailed resume.  Notice how she, too, gives more impact to her image showing numbers and results.

Jane Doe
 555-555-5555 , 555 Long Drive, Someplace, AK 55555


Veteran Systems Analyst who can make, fix and improve systems:

      20 years of full lifecycle solutions despite difficult handovers and staff reductions

      Global project manager who can handle complex projects and direct technical staff in a matrix organization.

      Quick mastery of requirements and technology; several times leading to productivity gains of 70% or greater.

      Delivering results under pressure with minimal supervision.

      Expert liaison between functional wants, technical capabilities and development staff – including customers, managers, middleware, developers, DBAs and administrators.

      Exceptional at creating specifications and development with automation, testing and training goals in mind.

      Effective communicator with business and technical staff at all levels, globally and with third parties.

      Committed to quality, controls and continuous improvement. Continually recognized for results, with written praise by customers, colleagues and management.

Professional Experience

IS Business Automation Specialist in Shared Financial Systems, Big Government Agency, 2008 – present
Development and support for reporting, infrastructure,  security  areas, and GL, AP and grants modules in a PeopleSoft environment.

        Assimilated modules 5 different times without formal training when colleagues left.

        Investigated, improved and resolved needs better than functional and technical experts by becoming the expert. Formally praised in evaluation as “go to” guy and from manager three levels up for my upgrade efforts.

        Created intranet procedures, reducing processing time from two-plus weeks to 2 days (85% time savings) for security requests. Improved critical authorization form and process, converting from faxes to Acrobat scans.

Systems Project Leader in Data Warehousing and Analysis, Big Company, Someplace, AK, 2005 – 2008
Supervisor for development and support of global ETL data acquisition in an SAP manufacturing environment.

        Reduced load times from 15 hours to 45 minutes (95% time savings) for nightly global extraction jobs using SQL expertise.

        Completed 43 projects for 15 businesses while reducing support by 500 hours per year, saving $200,000 over 5 years.  Ensured 40 key processes met best practices and avoided off-hours support calls.

        Co-managed department of 12 staff for 9 months.  Consequently, promoted to  supervisory position. Modified Outlook Task form and used it to supervise and delegate to employees.

        Mitigated project scope creep on-site in France by learning reporting needs, adjusting deliverables, demonstrating dashboard, ensuring requirements were met and getting sign-off.

        Liaised daily with technical and business cross-functional areas on implementation and support.

        Interviewed 30 people, completely trained nine and mentored colleagues and customers continuously.

        Received accolades in written evaluation for project work outside my department.

Business Analyst in Electronic Financial Services, Big Corporation, Someplace, VA, 2002 -- 2005

Application development and support of VB.NET/Oracle back-office financial and middleware systems.

      Began as analyst and quickly elevated to manage two-year project to implement $4 million global call centen.  Gained project management expertise with employees, vendors and consultants.  Learned messaging middleware to support CTI, including SOAP, WebLogic, VB.NET, JNBridge, Java and XML metadata.

      Ensured issues outside of plans were tracked, mediated and resolved using Excel, and consequently avoided rehashing settled issues.

      Elicited requirements, negotiated feasibility and directed technical staff.  Ensured prototypes and releases met specifications and hit milestones. Realized necessity and skills of getting real needs from all stakeholders up front.  As lead tester, once resolved over 200 problems just before releasing system. 

      Created and improved over 30 procedures for change management, support, migrations, SDLC, SOX and audit.

      Completed specification and training documents using Word with 130+ hyperlinked pages. Allowed all stakeholders, including developers a solid and quick reference.

Product Support Specialist in Global Information Systems, Big Bank, Someplace, WI, 1999 — 2002
Implemented FlexiFinancials ERP and Oracle P2P systems in an NT/Sybase client/server financial environment.

      Managed successful implementations after poor handover and resultant staff reduction, getting hired fulltime.

      Primary global implementer and troubleshooter of AP, AR, FA and GL modules.

      Improved user interfaces to control environment and automate complex tasks.

      Analyzed, designed and automated over 40 financial feeds to 7 countries.

      Ensured speed and quality of million-dollar transfers by habitually noticing and fixing errors.

Systems Analyst, United Corporation, Someplace, WI 1997 – 1999
Designed and converted databases.  Automated and managed operations and staff.

Sr Analyst/Programmer, International Big Company, Case New Holland 1993—1997
Implemented and troubleshot in different European locations using strong technical skills and French language fluency.

      Based in France for a year to implement worldwide SmartStream client/server ERP financial system.  Overcame numerous global challenges; created new procedures; managed demands of headquarters and local cultural issues.

      Supervised European staff in automating client software installations and configurations, going from days to hours.

      Established implementation and production support procedures and documentation.

      Primary on-call support for 40 worldwide customers and 300 programs.  Learned importance of quality coding.

      Improved numerous TQM quality efforts as part of company re-engineering.  Learned best practices.

Technical Toolset

      ERP: Oracle PeopleSoft (8.9, Tools 8.49), SAP (R/3 4.6/4.7, ECC 6.0, NetWeaver 2004s/7.0, BW/BI, FI/CO, HR, LO, MM/PP, QM, SD, IDOC), Great Plains, FlexiFinancials, Oracle 11i Financials, Infor SmartStream.

      Productivity: MS Office automation expert, SQL Developer, Quest Toad, RoboHelp, Tivoli Workload Scheduler (TWS), MS Project, Visio, Adobe Acrobat and Designer, Business Objects Data Integrator, Cognos PowerPlay and Impromptu, Dreamweaver, FrontPage,

      Visual SourceSafe, Crystal Reports, EDI, ODBC, Command-Line interfaces, DOS batch, pcAnywhere, VNC, Citrix, Remote Desktop, Terminal Services, n-Tier, metadata … and many others, as needed.

      Languages: SQL, PeopleCode, ABAP, VBA, VB.NET, VB, HTML, XML, UNIX, PowerBuilder, SAS, DOS batch scripting.

Select Formal Trainings

      Project Management, MS Project; Mastering the Requirements Process; Facilitating Successful Meetings; Finance for Non-Financial Managers

      Advanced MS Word/Excel/PowerPoint, MS Office Integration

      GUI Design Principles, GUI Conceptual Design

      Unix and SQL 2000 Administration; Oracle SQL and PL/SQL

      PowerBuilder; Crystal Reports, SAS and Focus Report Writing

      Oracle Financials 11i: Implement and Use Accounts Payable, Financial Functional Foundations,
Forms Developer - Build Internet Applications and Install, Patch and Maintain Oracle Applications

      Oracle PeopleSoft: PeopleTools I & II Accelerated, PeopleCode, Security

      SAP: BW305: BI-Enterprise Reporting, Query & Analysis, BW310: BI - Enterprise Data Warehousing



Bachelor of Business Administration, University of Someplace, 1991, Management Computer Systems (MCS) with minor in French (fluent).

      AITP consistently ranks the MCS program the number one computing degree program in the nation.

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